Reference

How we protect your account and data

At kokoplay slot, we operate with clear rules about how your account, deposits and personal information are handled.

Account SecurityData ProtectionWithdrawal VerificationSupport Access
kokoplay slot How we protect your account and data
LEGAL CONTACT PATHS

How to reach us with legal questions

Live Support Open your account and head to the Support tab in the lobby. Our live support team responds to legal and account questions in English and Indonesian during our operating hours, seven days a week.
Email Channel Send a formal inquiry to our legal team at [email protected] with your account number and question. We aim to respond within 48 hours with a detailed reply about policy, data requests or account concerns.
Account Settings Log into your account, open Settings, and navigate to Privacy & Legal. From there you can request a copy of your data, ask about retention policies, or flag a concern directly to our compliance team.
ACCOUNT & DATA SAFETY

What we do to keep your account and information safe

Identity Verification

When you open an account, we ask for your legal name, date of birth and phone number. Before your first withdrawal, we verify these details against your payment method. This protects both you and us from fraud and account takeover.

Encryption Standard

Every transaction — deposits, withdrawals, live table bets — travels through 256-bit SSL encryption. Your password is hashed and never stored in plain text. All payment data is tokenised so we never hold raw card or bank details on our servers.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytical cookies to track site behaviour — how you navigate the lobby, which games you open, what device you use. No third-party advertisers can read these cookies. You can delete them anytime in your browser settings.

Data Retention & Deletion

We keep account records for seven years to meet legal obligations. When you request account closure, we flag your profile as inactive within 30 days and purge non-essential personal data. Legal holds and transaction history remain for compliance audits.

Access & Correction

You can view and edit your name, phone, email and address anytime in Account Settings. If you spot an error in your transaction history or deposit record, contact support with the transaction ID and we'll investigate and correct it within two business days.

Compliance & Dispute Handling

If you file a dispute about a charge, withdrawal delay or account closure, our compliance team reviews the transaction log, your account behaviour and payment partner records. We respond in writing within 14 days of your formal complaint.

Legal questions players ask us often

We operate where local law permits. The legal rules that govern your account — what we can charge, how we handle disputes, what rights you have — depend on your region and country of access. When you open an account, you agree to our terms which reference the law of your jurisdiction. If you have questions about which law applies to you, contact our support team with your location.

Log into your account, go to Settings > Privacy & Legal, and select 'Request My Data' or 'Request Deletion'. We send you a copy of all data we hold within 14 days. Deletion requests remove active identifiers within 30 days; transaction records stay for compliance. You can also email [email protected] to make this request by name and account number.

Yes. Every deposit and withdrawal is encrypted end-to-end with 256-bit SSL. Your payment details are tokenised — we never store raw card or bank account numbers. DANA, OVO, GoPay and QRIS transactions are verified by the payment partner, then confirmed to your account. You can see the full trail in your transaction history anytime.

Contact our support team immediately via live chat or email [email protected]. We will freeze your account, review the login history and IP addresses, and ask you to verify your identity. If unauthorized bets were placed, we investigate the transaction log and work with you to recover your balance where evidence supports it.

We keep transaction records for seven years to meet regulatory requirements. When you close your account, we mark it inactive and remove active personal identifiers — name, phone, email — within 30 days. You can request earlier deletion, but we retain anonymised transaction data for legal and audit purposes.

Yes. If you see an unexpected charge or your withdrawal doesn't arrive, contact support with your transaction ID and account number. Our compliance team reviews the transaction log, your account activity, and payment partner records. We respond in writing within 14 days and resolve valid disputes by reversing charges or reprocessing payments.

No. We do not sell your personal data. We share essential details — your verified name and account ID — only with our payment partners (DANA, OVO, GoPay, QRIS) and our hosting provider to process deposits and withdrawals. Third-party advertisers do not have access to your cookies or data. You can review our full privacy policy in Account Settings.